More @ - October 17, 2011!

Frequently Asked Questions

1. What is the car makes available with Pearl?

Pearl operates all types of cars manufactured by various car making companies such as Honda, Toyota, Ford, General Motors(Chevrolet), Tata Motors , Maruti Suzuki, BMW etc. The make comprises of Tata Indica, Ford Ikon, Maruti Swift Dzire, Ford Fiesta, Honda city, VW Vento, Honda Civic, Honda Accord, Toyota Corolla, Toyota Innova, , Tata Indigo, Skoda Octavia, Mercedes E-200 and BMW 523i.

2. What is the Fleet Size of Pearl?

Pearl operates about 60 Cars ( as of 10th June 2011) in Kolkata ranging from Economy to Luxury cars.

3. What are the safety features in the car rented out by Pearl?

Pearl inducts and promotes the variants of different makes of cars fitted with ABS and Air Bags which ensures the safety of the travellers. All our cars are fitted with safety belts for all users, with a reminder tag to fasten them during the journey. Pearl cars also carry a first aid kit, battery torch and an umbrella for any eventualities. .

4. What about Pearl Chauffeurs?

All the Pearl s chauffeurs are trained by Hubert Ebner, an Austrian company for Defensive Driving and all of them have been gone through the program of Driving Assessment and Skills Program (DASP).All these Chauffeurs are industry experienced and are trained by internal Standard Operating Procedures. Their antecedents and reference checks are made before inducting into the system. All these Chauffeurs are well versed with lanes and by-lanes of the city in which they are working and also speak English, Hindi apart from their local language.

All the Chauffeurs are smartly attired with Pearl uniform and are equipped with mobile phones for easy communication. A weekly briefing about all our clients and basic training program is done by our Quality Assurance Manager.

5.Which are all the cities where Pearl services are available?

Pearl services are available currently in the cities of Ahmedabad, Bangalore, Chandigarh, Chennai, Cochin,Coimbatore, Delhi, Gurgaon, Hyderabad, Kolkata, Mumbai, Noida and Pune.

Pearl would soon be driving into few more cities.

6. How can one make reservations?

7.What is the technology available with Pearl?

Our front end operations software generates automated email confirmations and SMS alerts on car details which will ensures the contact between the user and the Pearl Chauffeur.

8.Can one have centralized invoicing at one city?

This feature is available only for corporate customers wherein they can use the car anywhere in the Pearl network and settle the invoice at their base city.

9.What kind of feedback mechanism is adopted by Pearl?

A feedback card is given to the users of Pearl after all the end rental. The Customers are requested by the Pearl Chauffeurs for feedback on the services. The feedback provided by the users is recorded in the system mandatorily.